Forte Precision Metals customer base is large and varied, from small, local engineering companies with occasional requirements to large, Fortune 500 listed multinationals presenting rolling twelve month schedules. All want the same end result from a quality assurance perspective and it is our business to achieve this result – first time, every time.
Certified to ISO 9001:2008 and its predecessors since 1994, West Midland Grinding’s quality systems have been developed and fine-tuned over a period of more than 23 years. Various techniques and procedures are used in addition to the standard requirements of ISO 9001:2008 including: Advanced quality planning, statistical process control, Gauge R & R, machine capability studies… In short – TOTAL QUALITY MANAGEMENT.
What this means is that you, the customer, can trust Forte Precision Metals with your goods as QUALITY IS ASSURED.
We will meet or exceed our customers’ expectations for Quality in Manufacturing and Service.
We will meet these expectations with a sense of urgency and a high degree of accuracy, assuring that our customers receive what they need, when they need it, in a condition that they expect.
We will pursue continuous improvement and innovative leadership in our company in support of this Quality Policy to create a competitive advantage for our customers and ourselves.
We will dedicate ourselves to developing Quality Relationships that result in continuous improvement in communication and teamwork, both internally and with our customers.
We will be a Quality corporate citizen by providing meaningful employment, complying with all local, state and federal statutes, maintaining fiscal responsibility, actively supporting the needs of our community and by actively supporting our industry.
We will conduct our company’s business with high ethical standards and fair judgments, which reflect our core values.
We are a lean, ISO certified organization and pride ourselves on maximizing resources to offer the highest value at a competitive price. We are known industry-wide for our customer experience. From beginning to end, we pride ourselves on adapting to our customer’s needs and exceeding their expectations.
Why Choose Forte Precision Metals? to work for you?
We believe our first responsibility is to provide the best products and services to our customers who need those products and services.
Our products and services are intended to help our customers to grow their business. Our products include supply and services of different metals.
We serve Chicago Land and all the United States & Canada. You may obtain our products and services off our web site or by calling our customer service staff.
We use the most up to date technology. It is just a matter of few clicks you’re your mouse, or a fax, or a phone call, or filling a quotation online.
We have targeted a specific market of people. At this point our marketing efforts are starting to do very well. We are also adding other marketing efforts to keep us aware of the changes in our market environment.
Our philosophy is that we work hard, so that you do not have to. We love what we do, therefore we work at making sure you will be our customer and come back again and again.
We believe and treat people they way we want to be treated. We pride ourselves with the daily emails we receive from our customers and all of the great information and services we offer them.
We are unique in that we can do both grinding and machining along with other related services. We are exploring new opportunities with our existing customers, and our team of experts is still discovering new industries we can serve. We have demonstrated our willingness to better serve our customers by investing in new processes. For example, we established our induction line and recently certified our quality systems to ISO 9001 standards.
In every department at Forte Precision Metals, quality is more than a word. It’s the last word in everything we do. We know that when our quality goes in, it helps your quality stand out. A complete quality process is in place, from the point raw materials are received to the finished parts that are delivered.
Our comprehensive program is guided by ISO 9001 quality standards that are recognized and respected around the world. In fact many of the practices and procedures established by these standards were in place at Arrow Grinding long before ISO 9001 was even heard of.
We encourage team efforts to continuously improve quality in products and customer service. And continuing investments in equipment and technology strengthen our quality commitment for the future. We utilize the latest inspection equipment from coordinate measuring machines, with Optical Video Probe to profilometers and laser micrometers.
Forte Precision Metals, we recognize the demands our customers face with regard to compressed lead times.
We realize that a large component to the value of our Products and Services offering is a short lead time. To address this need, we have added “over lapping” capacity to each of our locations and 8 million lbs. of inventory to make certain we have product available.
In most cases, we offer 5 to 7 day lead times on ground only products. Once we make a delivery commitment, our team makes every effort to make certain we keep it. Delivery Performance is one of the primary metrics which drive our team.
We strive always to be efficient, reliable and competitive, recognizing that our future depends on the quality of our products and the service given to our customers. We aim to provide excellent customer service and establish mutually profitable long-term relationships with our customers.
Our highly skilled team always endeavors to meet the criteria you require. They are all aware of the importance of holding tight tolerances and working with multiple concentric diameters. Our flexibility and versatility enables the Company to offer a high standard of workmanship to industries as diverse as mining, oil production, power stations and car manufacturing etc.
We back our pledge of consistence and reliability with our Inspection department. This ensures that our Standard Quality and Rolls Royce Approval is always maintained.